Terms and conditions of use

These Terms apply in respect of your use of the Nepal Earthquake Recovery Fund “NERF” website at www.nerfinternational.org (the “Website”).

Your use of our website is under:

Using this Website means you agree to follow these Terms in full. If you not agree to these Terms, please do not use the Website.

1.              Use of our website

The Website is free for anyone to find out more about NERF and the work we do and is aimed at interested parties the world over. We try hard to ensure that our Website is accurate and up-to-date. You agree to use our website lawfully and ethically. In particular, you agree to not use our website in connection with:

  • surveys
  • contests
  • pyramid schemes
  • chain letters
  • junk or spam email, or
  • any unsolicited messages.

2.              Links and social media websites

Our Website contains links to third party websites. We don’t endorse or accept liability for the contents of third party websites we link to. Our Website also links to pages maintained by us on third party social media websites. When you use those pages, you must do so under those terms of use as well as these Terms. You agree that if you link to our website from any other website you will do so under our Terms.

3.              Trade marks, logos and service marks

Trade marks, logos and service marks, together called “Trade Marks”, used on our website, whether registered or unregistered, are the property of their owners. Unless otherwise stated, we do not give you permission to use any trade mark on our Website without its owner’s consent.

4.              Copyright

We, or our content and technology providers, own the copyright to our Website. All content is under copyright and you may not use it without prior written consent or as allowed by these Terms as follows:

  • to ask about NERF and our work,
  • to download and temporarily store one or more page of our website for your viewing on a personal device, or
  • for private or non-commercial academic research.

If you use any material on our website for any of these purposes, please do not:

  • change documents or related images;
  • use images separately from the accompanying text;
  • remove our copyright and trade mark notices on any permitted copies.

You must include also “© Copyright Nepal Earthquake Recovery Fund [insert applicable year]. All rights reserved” if you quote our Website’s content in a publication associated with your private or academic research. If you wish to use any material on our Website in any other way, please email to info@nerfinternational.org.

5.              Viruses

We try to keep our anti-virus software up-to-date. We cannot guarantee that our Website, its servers, downloadable files and emails are free from viruses or other harmful components. You should take reasonable steps to use suitable anti-virus and firewall systems in order to protect your computer and equipment. We do not accept any liability for any loss or damage as a result of any infection of your computer and equipment.

You must not: 

  • introduce, or try to introduce, any virus or other contaminant to our Website or any of its software or systems;
  • try to access, alter, de-compile, reverse engineer, destroy or tamper with any part of our Website, its software or our systems; or
  • interfere with anybody else’s use of our Website.

6.              Donations and gift aid

If you use our website to donate, you may be able to take advantage of the United Kingdom’s Gift Aid scheme.

7.              Registering on our Website

If you register with our Website we’ll create a user account for you. You’ll be bound by these Terms as are all users of this Website. When you register we’ll ask you to create a user name and password. All of your information will be stored in accordance with our Privacy Statement.

8.              Provision of services

These Terms of use do not deal with the terms of any service advertised on our Website except for the Online Shop (see clause 9 below). We will tell you the terms of a service when you ask us to provide the service. If the service is provided by a third party such as with our trekking providers, the third party’s terms will apply.

9.              Online Shop

If you place an order online to purchase a product from us we will automatically send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Description of the Goods: we will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto our system. Whilst we endeavour to provide up to date images of individual products, for a minority of items such as high copper jewellery where every piece is individual, we may use images of similar but non-identical pieces. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Availability: the supply of goods from our Website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.

Delivery: all delivery charge within the UK are listed on the online shop. If orders are made from outside the UK, these costs may be subject to change and you will be informed of the cost via e-mail after making your order. Should you not wish to continue with the order after you have been informed of the amended delivery cost you shall have the right to cancel.

Customs Fees & Charges for Overseas Delivery: orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.

Cancellation and Returns: we offer a 21-day returns policy (or 31 days for overseas returns), which begins from the date you received the goods. If you contact us outside of the 21-day period we will not refund the order (unless defective/damaged). All unwanted goods should be returned in a re-saleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit www.consumerdirect.gov.uk.

When you send your item back to us we will process the returned item and offer you the choice of a replacement (excluding second hand goods, which are unique) or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. Please be aware that any voluntary delivery contribution that is made is a charitable donation and will not constitute a delivery cost capable of being refunded.

You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.

If you wish to contact us about returns or to make a complaint please contact us at info@nerfinternational.org.

Security: when submitting your order you are agreeing to the purchase of goods and to allowing NERF to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see our Privacy Statement.

10.            Liability

You use our Website at your risk. The information and materials on our Website are general only and are not advice or recommendations, professional or otherwise. We don’t accept liability for any loss or damage resulting from your use of our Website:

  • where we comply with these Terms of use,
  • where we do not comply with these Terms of use and it is not reasonably foreseeable at the time when you use our Website, and/or
  • where we do not comply with these Terms of use and such loss or damage is indirect, such as loss of income, loss of profit, loss of contract, damage to reputation and waste of time.

We exclude all warranties, express or implied, relating to the information and materials on our Website to the fullest extent permitted by law. Nothing in these Terms of use excludes or limits our liability for death or personal injury resulting from our negligence, fraud, fraudulent misrepresentation or any liability which cannot be excluded or limited under applicable law.

11.            Privacy policy

We will only use any personal information we collect from you under our Privacy Statement.

12.            Changes to these Terms of use

We may sometimes change these Terms of use. If we make any big changes we will post a notice on the homepage of our website. By continuing to use our website you agree to be bound by any changes we make to these Terms of use.

 13.            General

If we are prevented from enforcing any of these Terms of use it will not mean we cannot enforce the rest of them, which will continue to apply. These Terms of Use will be governed by English law. The English Courts will have exclusive jurisdiction to hear disputes about these Terms.

14.            Feedback and complaints

Please follow our  Complaints and Feedback Procedure to register any concerns with us.